24/7 Local Support
Contact & Support
Get in touch with our South African support team. We're here to help with hosting, domains, fibre installations, and technical support.
Email inquiries
4 hours
Phone calls
Immediate
Technical support
1 hour
Emergency issues
15 minutes
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Get in Touch
Reach out to us directly using the details below.
Office Address
15 Calderwood Road
Lonehill, Johannesburg, 2191
Business Hours
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 1:00 PM
24/7 Emergency Support
Support Channels
Multiple Ways to Get Help
Choose the support method that works best for you
FAQ
Frequently Asked Questions
Quick answers to common support questions
How do I get technical support?
You can reach our 24/7 support team via phone at 076 700 4882, email at info@afrilinktelecon.co.za, or through our client portal.
What are your support hours?
Our technical support is available 24/7. Business hours for general inquiries are Monday to Friday 8am-6pm and Saturday 9am-1pm.
How quickly will I get a response?
Emergency issues are responded to within 15 minutes, technical support within 1 hour, and email inquiries within 4 hours.
Can I access my account online?
Yes, you can access your account, submit tickets, and manage services 24/7 through our client portal at billing.afrilinktelecon.co.za.
Do you offer phone support?
Yes, you can call us directly on 076 700 4882. Our South African support team is available to assist with any technical or billing queries.
How do I submit a support ticket?
Log into the client portal at billing.afrilinktelecon.co.za, navigate to Support, and click "Open New Ticket". You can also email us directly.