Privacy Policy

1. Introduction

Afrilink Telecoms (Pty) Ltd (Registration No. 2018/238217/07) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website afrilinktelecon.co.za or use our services.

This policy is designed to comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable laws.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email, phone, address)
• Identity documents for verification purposes
• Payment and billing information
• Domain registration details
• Technical support communications

2.2 Technical Information

• IP addresses and device information
• Website usage data and analytics
• Server logs and performance metrics
• Cookies and tracking technologies

3. How We Use Your Information

• Provide and maintain our hosting and telecommunication services
• Process payments and manage billing
• Communicate with you about services and support
• Improve our services and website functionality
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure security
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations
• Payment processors for billing purposes
• Domain registries for domain registration
• Legal authorities when required by law
• Business partners with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL encryption for data transmission
• Secure data centers with 24/7 monitoring
• Access controls and authentication systems
• Regular security audits and updates
• Staff training on data protection

6. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access your personal information
• Correct or update inaccurate information
• Delete your personal information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. You can control cookie preferences through your browser settings.

9. International Transfers

Your information is primarily stored and processed in South Africa. Any international transfers will be conducted in accordance with POPIA requirements and appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or email communications.